EU roaming

When a customer uses roaming services in EU/EEA area - and the usage is within fair use limits and roaming is periodic, no fees other than the domestic price are charged for the use of mobile services.

When consumption surpasses the fair use limits, the EU surcharge shall be added on top of the domestic rate. In case the EU roaming is no longer considered periodic, the EU surcharge shall be applied to calls, messages and data transfer. The EU surcharge rates for voice calls, messages and data transfer are listed below:

Calls

No roaming-specific monthly usage limits are applied to phone calls. Only the domestic fair use limits - if such limits are defined for the customer’s subscription - shall apply. 

Messages

No roaming-specific monthly usage limits are applied to SMS and MMS messages. Only the domestic fair use limits - if such limits are defined for the customer’s subscription - shall apply. 

Data transfer

For EU data transfer, subscription-specific monthly fair use quotas shall be applied. The monthly fair use quotas for DNA’s phone and mobile broadband subscriptions are listed in the following tables in gigabytes (= 1000 megabytes) per month.

* No EU surcharge for data transfer in Sweden, Norway, Denmark, Estonia, Latvia and Lithuania.

DNA mobile subscriptions are not designed for permanent roaming. When roaming is no longer considered periodic but permanent, the EU surcharge is applied on top of the domestic rate for all EU roaming services. Roaming is considered periodic when either traffic volume criterion or presence criterion is fulfilled:

1. Traffic volume criterion: The cumulative usage of data transfer, phone calls and text messages in Finland is greater than the usage in EU/EEA area during the past 120 days
2. Presence criterion: The cumulative number of days spent in Finland is greater than days spent in EU/EEA area during the past 120 days. For the calculation, days spent outside EU/EEA area shall be considered domestic days.

In case neither the traffic volume criterion nor the presence criterion are fulfilled, the customer shall receive a notification text message about surpassing the limits of periodic roaming. After the message, all further consumption shall be billed with EU surcharge added on top of the domestic rate. Any billed EU surcharges shall be refunded if the customer shows as consuming mobile services mainly in Finland. Charging the EU surcharge is stopped again when the traffic volume criterion or presence criterion is fulfilled.

The general emergency number in Finland and in EU countries is 112. The emergency number is only called in urgent emergency situations, when help is needed from the authorities (police, prehospital care, rescue, social services). Calling the emergency number is free of charge throughout the EU.

The emergency services can also be contacted using the 112 application, which can be downloaded from https://112.fi/112-suomi. When calling through the application, the caller's location is automatically transmitted to the emergency response centre. Regional warnings and alerts from authorities are transmitted via the 112 application based on the phone's location data.

Find more information on alternative ways to make an emergency call in EU countries online at: https://www.berec.europa.eu/en/emergency-means.