Optimise your business solutions with certified professional support and maintenance
DNA's certified professionals offer personal consultation, management and maintenance of your company's telecommunication and communication services.
Comprehensive support and customised solutions for your seamless business operations
DNA's certified professionals provide comprehensive support for the management and maintenance of your company's solutions and services, ensuring the functionality of technology for the benefit of your business. Our professionals ensure that your company's services meet the requirements of your business now and in the future.
Our experienced professionals offer customised support services designed to assist your company in all technological and communications service challenges. Whether it's daily technical questions or broader strategic communications solutions, our goal is to ensure that your company's solutions and services work seamlessly for your company.
DNA's professional services include personal advice, proactive support and expert guidance, allowing your company to focus on its core business. The consultation and support of our professionals are diverse and flexible, whether it's problem-solving, the implementation of new technologies or long-term strategic planning.
Our professionals and partner organisations use their in-depth expertise to find the best solutions and always provide reliable and high-quality service. The expertise and solution-oriented approach of our professionals ensure that the technology your company uses is not an obstacle but a supporting resource to support your business growth and success.
Ensure the efficient management of your company's services
Increase your company's competitive edge and continuity
You can be sure that the technology you use serves your needs
DNA Service Manager
The Service Manager is a professional service that enables better management of your company's service package through personal operational contact. Our Service Managers are certified professionals and your company's trusted contact person. They lead the management of your services, maintain an overview of the service package and act as an active link between your company and DNA. They coordinate the agreed customer entity according to the agreed service model.
The Service Manager reports regularly at monitoring meetings about the functionality and quality of your company's services. As a professional, they ensure the implementation of service levels, the functionality of other DNA service channels, and the handling of possible deviations. The Service Manager develops the smoothness of the service package together with your company, aiming for an excellent customer experience for you.
DNA Technical Service Manager
The Technical Service Manager (Key Account Engineer, KAE) brings a personal and certified perofessional to your company's technical management. This professional service is designed specifically for our corporate customers who appreciate fast, tailored and personal technical support and want to ensure the smooth management of technical solutions now and in the future.
With the expertise of the Technical Service Manager, you ensure that your company's challenges are solved efficiently while proactively taking care of the functionality and development ofyour services. Cooperation with the Technical Service Manager enables access to DNA's latest services and innovations, which offer you competitive advantage and support your company's long-term growth. The Technical Service Manager takes care of the continuous development of the operation based on your feedback and has a comprehensive knowledge of your company's technical solutions.
Employee Training
DNA offers training in the settings and functionalities of DNA Switch Service, DNA Message, and DNA Contact Centre interfaces. The training is mainly arranged before or after the service delivery and deployment.
Your company will receive the full benefit of your communications service with training when your employees know the user interface and its features thoroughly. This makes your company's operations efficient, and potential problem situations are easy to resolve quickly when the information to identify and often solve them is found within your organisation. Training is an excellent way to familiarise new employees with your company's solutions during personnel change.
Training is arranged remotely, making participation effortless. The instructor delivers the Teams invitation and program material to your company's designated contact person, who takes care of the training information as well as the delivery of the material and invitation to the participants. The training is completed in a demo environment for security reasons. Also, the training is not recorded, as security-related issues may be discussed during the training session. You can inquire about training options and prices from our corporate customer service.
DNA Corporate Customer Service
Our expert corporate customer service is at your disposal in all matters related to your company's DNA products and services. Our service professionals help you determine whether the services your company uses meet your company's current business needs. In addition, they also assist you in handling your company's daily matters, such as service changes, billing matters, and other contractual administrative changes. Also, our technical professionals are available to you in case of faults and disturbances with products and services 24/7.
We serve you through multiple channels. You can reach us through the YritysDNA self-service portal and our website chat, by phone and email. In YritysDNA, you can manage your company's products and services yourself or alternatively make service requests and fault notifications to us. If your company does not have an YritysDNA ID, you can order them from here.
See also
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Managing network solutions is smooth when our cerftified professionals provide tailored and personal technical support for both current and future needs.
Boost your business with Professional Services
Contact us and let's find the best services for your company together.